Support

Hershey's support services are provided to all clients on current maintenance agreements. Hershey has a dedicated support team focused on providing the best customer service possible.

Contact Support

Support can be engaged via telephone, email or by submitting a request using this interface. Hershey's standard support operates between the hours of 8:00am EST and 8:00pm EST. 24 by 7 Support is offered as needed on a per client basis.

     Phone: 562.472.0700 ext. 3
     Email: support@hershey.com

Technology Assurance Program (TAP)

Technology Assurance Program (TAP) is an innovative client services program to transition from client satisfaction to client loyalty. TAP provides robust product enhancements and unparalleled support services to ensure Hershey's clients are getting the best technology and service in the industry.

The Library

The Library is a comprehensive knowledge base powered by Singularity. The Library is a resource available to our clients that encompasses a wide variety of information from release notes to product upgrades to a collection of reusable forms.

Most Recent Forum Topics
Trouble with Transcripts - 2	Michele Goar
Import stops after each batch file - 1	Steve Farrell
Forms won't display on my computer - 2	Marlena Gray
Lookup table not importing - 1	Sue Doran
Index outside bounds of arry - 2	Brian Hatchell
Question re: AnyDoc - 2	Scott Hardwick
App is always running - 2	Rick Powell
Global or Expression routing - 1	Dale Genschaw
Catapult BBI - 1	Dax Coan
Installing - 2	Phillip

Knowledge Book Pages Rated Most Helpful

Hershey's Issues and Solutions ~ Changing default Singularity timeout

Hershey's Issues and Solutions ~ Unable to view image in Java Viewer - Can Not Open Document